Refund Policy — Burning Bridges AI

Generation failures and credit restoration

A confirmed video-generation failure restores the reserved credits. Soundtrack processing retries do not cost additional credits. Provider submissions with an unknown status require reconciliation before credits can be restored.

A task still processing, a provider submission whose result is unknown, and a confirmed failed task are different states. Check the existing creation with the same Google account before submitting another request. Starting a new visual generation is a separate job, not a free soundtrack retry.

AI outputs can vary in likeness, motion and background details. A completed result with a subjective quality concern does not have an automatic refund guarantee. See our terms for the output limitations.

Purchase refund requests

Purchase refund requests are reviewed against unused credits and the payment provider's applicable rules. Contact our merchant support at support@rumpelstiltskin.best with Burning Bridges AI, your account email and order reference. This service uses the shared merchant's support address.

Refunded credits are removed; spent credits may leave an account balance below zero. Restoring credits after a failed generation is distinct from refunding the money paid for a credit purchase. No fixed purchase-refund eligibility period or automatic cash refund is promised on this page.

For soundtrack delays, see how soundtrack processing works. For payment amounts and generation costs, see credits and prices.